Contact Ember & Co
New here? 10% off your first order.
Use code WELCOME10 at checkout. Stacks with free U.S. shipping.
Free U.S. shipping on every order. 30-day returns.
Most orders ship within 1-2 business days · in stock today · pay with Shop Pay, Apple Pay, Google Pay, or card.
We read every message. Reach out about a product, an order, a gift, a wholesale or press inquiry, or anything else.
The fastest way
Use the form below — it lands directly in our customer-service inbox and we reply Monday-Friday, typically within one business day.
What to include
- Order question? Your order number (in your confirmation email) speeds things up.
- Product question? Tell us which product and what you are trying to figure out — fit, scent, safety, gift wrap, anything.
- Press / wholesale? A line about you and your audience or store, and we will get a real human on it.
Before you write
Many quick questions are already answered:
- Shipping & delivery times — free U.S. shipping, 5-8 days typical delivery.
- Returns & refunds — 30-day window, no questions asked.
- Are candle warmer lamps safe? — full safety guide.
- Which candles work best in a warmer? — sizing + wax type.
- Gift guide — for moms, partners, new homeowners, dorm-bound students.
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Ember & Co — Boca Raton, FL. Customer service hours Monday-Friday, 9am-6pm Eastern.