Refund policy

Refund Policy

If something isn't right with your Ember & Co order, we'll make it right — usually without asking for the item back.

30-Day Refund Window

Email samjkap@gmail.com within 30 days of delivery with your order number and a photo of the issue. For most items, we'll issue a full refund and you keep the product. No return shipping required.

For higher-value items ($100 or more) or quantity orders, we may request the item be returned. If so, we'll send a prepaid return label.

Damaged or Defective

Email a photo within 7 days of delivery. We'll send a replacement or issue a full refund, your choice. You don't need to return the damaged item.

Wrong Item Received

Email us. We'll ship the correct item free of charge and you keep the original.

Refund Timing

Refunds appear on your statement in 5 to 10 business days depending on your bank.

Non-Refundable Items

Opened or partially used candles, wax melts, or fragrance products (hygiene)
Gift cards
Final-sale items (marked as such on the product page)
Custom or personalized orders

Late or Missing Refunds

If you haven't received your refund within 10 business days after we confirmed it, check with your bank first. If you've done that and still haven't received it, email us at samjkap@gmail.com.